First of all, surf the website!

On our website, you can find all the information you need: find an answer to your questions on your own. Consider that ER.GO manages thousands of requests: we ask you to use the communication channels only after having checked the sections you might be interested in. Please, help us in providing a good quality service!
HAVE A LOOK AT THE FAQ


What do you need?

Contact us


SCRIVI - mail ticketing service

Use the mail ticketing service if you have questions about your personal situation, your position in the ranking list, the documentation you already uploaded and that you still must upload, ecc. This is the correct channel to get an in-depth response: your request is managed by the office actually in charge of that specific issue.

The response time varies according to different factors: the complexity of the question, the number of messages we must deal with, the need to involve many offices, etc. We do answer to all tickets: wait for the necessary time! Please, don’t open new conversations on the same topic.

CHIAMA - telephone helpline

If you have general questions about how the benefits work or if you need clarifications about complex topics, you can call us by telephone. If you have specific questions about your personal situation (for example documents to submit or already submitted, suspension of the scholarship or conditions in the ranking list, payment situation, check of the academic achievements, ecc.), you must use SCRIVI service.

The call center is available in the following hours:

From November 16th until July 14th

- Mondays, Tuesdays and Thursdays from 10 AM to 12.30 PM

- Mondays and Wednesdays from 2 PM to 4 PM

From July 15th until November 15th

- from Mondays to Thursdays, from 10 AM to 12.30 PM

- Mondays from 2 PM to 4 PM

- Wednesdays from 4 PM to 6 PM

Call the numbers 0510185268 05119907580




Stay updated


Telegram

Join this channel to find out:

- News and information about the benefits and the services provided by ER.GO

- Reminders about the most important deadlines

- Novelties and occasions to meet ER.GO

Spread the word and invite your colleagues!


WhatsApp

Join this channel to find out:

- News and information about the benefits and the services offered by ER.GO

- Reminders, news and deadlines

- Clarifications and tips about the competition announcement

Spread the word and invite your colleagues!


Meet us


Online webinars

ER.GO organizes several webinars during the whole academic year, giving you the opportunity to meet our staff and go in depth into specific aspects of the competition announcement and the procedure you must follow.

You can find events on many topics, for example: assignment of the accommodation and of the scholarship, ranking lists, domicile documentation, documentation for international student ecc.

Meet ER.GO staff, follow the presentation and ask your questions!


Online and in-person information desks

If you need customized support, you can address one of our desks.

Meet a member of ER.GO staff who can listen to your questions and take care of your request.

Click on the towns in the map below to read the details.



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