Contacts
First of all, surf the website!
On our website, you can find all the information you need: find an answer to your questions on your own. Consider that ER.GO manages thousands of requests: we ask you to use the communication channels only after having checked the sections you might be interested in. Please, help us in providing a good quality service!
What do you need?
Contact us
SCRIVI - mail ticketing service
Use the mail ticketing service if you have questions about your personal situation, your position in the ranking list, the documentation you already uploaded and that you still must upload, ecc. This is the correct channel to get an in-depth response: your request is managed by the office actually in charge of that specific issue.
The response time varies according to different factors: the complexity of the question, the number of messages we must deal with, the need to involve many offices, etc. We do answer to all tickets: wait for the necessary time! Please, don’t open new conversations on the same topic.
CHIAMA - telephone helpline
If you have general questions about how the benefits work or if you need clarifications about complex topics, you can call us by telephone.
If you have specific questions about your personal situation (for example documents to submit or already submitted, suspension of the scholarship or conditions in the ranking list, payment situation, check of the academic achievements, ecc.), you must use SCRIVI service.
The call center is available in the following hours:
- Mondays and Wednesdays from 2 PM to 4 PM
- Tuesdays and Thursdays from 10 AM to 12.30 PM
If you don’t have an Italian identity document and you still don’t have the university credentials to access your Dossier Utente, you can contact us at the following address ergoid@er-go.it. Remember to sign the email with your name, surname and birthday. Also indicate your University and your country of origin.
All students who can access the Dossier Utente but use this email, will be answered to use SCRIVI service.
